Privacy Policy

COGNIZENSE LLP
5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
ICO Registration: 00014276957

Last updated: 25 September 2026

1. About this policy

This Privacy Policy explains how COGNIZENSE LLP (“we”, “us”, “our”) collects, uses, and protects personal data when you visit timteaches.college, contact Tim Teaches, or book and pay for English coaching. Tim Teaches is a trading name and property of COGNIZENSE LLP.

We are a UK Limited Liability Partnership and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable privacy laws. This policy also explains our use of Google Analytics and Google Ads, including remarketing.

For questions about this policy or your personal data, email info@cognizense.com.

2. Personal data we collect

We collect only the data necessary to operate Tim Teaches, respond to enquiries, provide coaching, process bookings and payments, and improve our website and advertising.

2.1 Information you provide directly

• Contact information: your name, email address, and the information you include when you contact us or submit a form.
• Booking and coaching information: the session or coaching package you select, booking date and time, and information you choose to provide about your learning goals or preferences.
• Purchase information: order, payment-status, and transaction-reference information associated with a booking or coaching package.
• Payment information: payments are processed by Stripe and PayPal. We do not store your full card or payment-account details. The payment processor receives the information needed to complete your transaction and acts as an independent controller for payment processing under its own privacy policy.
• Communications: records of messages you send to us, including customer-service enquiries and booking-related correspondence.

2.2 Information collected automatically

• Technical and log information: IP address, browser type, device and operating-system information, referring URL, and standard server logs. We use this information for security, diagnostics, and fraud prevention.
• Google Analytics: we use Google Analytics to understand how visitors use the site, such as pages viewed, interactions, broad geographic location, and time spent on the site.
• Google Ads conversion measurement and remarketing: we use Google Ads technologies to measure campaign performance and, where you have provided the required consent, to show ads to people who have previously visited our site. Google and its partners may use cookies or similar identifiers to support conversion measurement, frequency capping, and personalised advertising.
• Embedded video: when you play a video embedded from ScreenPal, ScreenPal may collect technical information such as your IP address, browser information, and interaction data under its own privacy policy.

3. How we use personal data

We do not use your personal data to make solely automated decisions that produce legal or similarly significant effects about you.

4. Who we share data with

We share personal data only where necessary to operate our services, comply with law, or protect our rights. Relevant recipients include:

We do not sell personal information for money. However, our use of Google Ads remarketing may be considered a “sharing” of personal information for cross-context behavioural advertising under certain United States privacy laws. You can opt out of advertising cookies through our Cookie Settings and through Google’s controls described below.

5. International transfers

Some of our service providers, including hosting, payment, analytics, advertising, and video providers, process data in the United States and other countries. Where UK or EEA personal data is transferred internationally, we use appropriate safeguards required by applicable law, such as adequacy regulations, the UK Extension to the EU-US Data Privacy Framework where applicable, or Standard Contractual Clauses.

6. Cookies and similar technologies

We use essential, analytics, and advertising cookies or similar technologies. Our consent tool is provided by Cookie Compliance. You can accept, reject, or change your choices using the Cookie Settings link on this site.

6.1 Essential cookies

Essential cookies are necessary for the website and checkout process to work. They may support functions such as maintaining a session, operating a shopping cart or booking process, preventing fraud, and enabling secure payment processing. These cookies do not require consent where they are strictly necessary.

6.2 Analytics cookies

With your consent where required, Google Analytics uses cookies or similar identifiers to help us understand how visitors use the site. These may include cookies such as _ga, _ga_*, and _gid. We use this information to improve the site and understand its performance.

6.3 Advertising and remarketing cookies

With your consent where required, Google Ads and Google Analytics Advertising Features may use first-party cookies and third-party cookies or similar identifiers together. This supports conversion measurement and remarketing, which means ads for Tim Teaches may be shown to people who previously visited this site when they browse Google services or other websites in Google’s advertising network.

Advertising cookies may include Google Ads and DoubleClick identifiers such as _gcl_au, _gcl_aw, _gcl_dc, IDE, or similar cookies set by Google. The precise cookies and retention periods may vary according to Google’s services, your browser settings, and the consent choices you make.

6.4 Managing your choices

• Use the Cookie Settings link on this site to change analytics and advertising preferences.
• Use Google’s My Ad Center to manage personalised ads from Google.
• Use the Google Analytics opt-out browser add-on if you do not want Google Analytics to collect data in supported browsers.
• Manage or delete cookies through your browser settings. Blocking essential cookies may affect site, booking, or checkout functionality.

For more information about how Google uses information from sites and apps that use its services, see How Google uses data when you use our partners’ sites or apps.

7. How long we keep data

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, tax, accounting, and dispute-resolution requirements. Typical retention periods are:

8. Your data-protection rights

Depending on where you live and applicable law, you may have rights to:

• request access to the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete personal data where we no longer have a lawful reason to keep it;
• ask us to restrict certain processing;
• receive certain data in a portable format;
• object to processing based on legitimate interests; and
• withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing carried out before withdrawal.

You have an absolute right to object to direct marketing. To exercise your rights, email info@cognizense.com. We may need to verify your identity before responding. We will respond within the period required by applicable law, normally one month under UK GDPR.

If you are dissatisfied with our response, you may complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.

9. California and other United States privacy rights

Where applicable United States state privacy laws apply, residents may have rights to know, access, correct, delete, or opt out of certain uses of personal information. We do not sell personal information for money. As explained above, Google Ads remarketing may be treated as “sharing” for cross-context behavioural advertising under some laws. You may opt out of this activity through Cookie Settings or Google’s advertising controls.

To make a privacy request, email info@cognizense.com with “Privacy Request” in the subject line. We will verify your identity before processing the request where required.

10. Security

We use appropriate technical and organisational measures designed to protect personal data, including encrypted connections (HTTPS/TLS), access controls, secure hosting, and payment processing through established payment providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Children’s privacy

Tim Teaches is intended for adult learners. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its updated date. Where required, we will provide additional notice of material changes.

13. Contact

For questions about this Privacy Policy or personal data, contact:

COGNIZENSE LLP
5 South Charlotte Street
Edinburgh, Scotland, EH2 4AN
Email: info@cognizense.com
ICO Registration: 00014276957